ON-BOARDING POLICY

1. To onboard, all customers must complete the payment of the Monthly/License Fee and finish the RLSA and KYC process.

2. If a customer cannot pay the full amount, they must pay at least the RLSA. The remaining License Fee must be paid within 48 hours, subject to appropriate approval.

GUEST POLICY

1. Guests of the opposite gender are welcome to visit common areas but are not allowed inside rooms or flats.

2. Residents must obtain approval from Housed Support for booking guest stays and make necessary payments for overnight stays, depending on the duration.

3. Stay charges Rs 600 per day till 7 days, beyond that entire month's rent would be applicable

4. Guest accommodation is subject to bed availability at the time of onboarding of the guest and necessary confirmation from the property staff is to be taken

5. Guest KYC to be submitted on the app.

MONTHLY RENT POLICY

1. Monthly License Fees must be paid via the Housed mobile application

2. The License Fee for the first month must be paid before check-in. For subsequent months, the License Fee is due by the 5th of each month, in advance.

3. Late payment penalties:

○ ₹100/day from the 6th to the 10th day of the month.

○ Immediate eviction, forfeiture of the deposit, and potential legal action if unpaid by 10th

EXIT and REFUND POLICY

1. In order to initiate an exit, the customer needs to raise a 30 days notice from the app to initiate the notice period of 30 days. Notice period can only be availed after the lock in period is expired

2. Inform the property manager about your tentative day of exit well in advance

3. Raise the notice 30 days prior to the exit date from the app

4. Clear your pending dues before the exit date for smooth exit process

5. Physically handover all the items handed over to you during your onboarding

6. Take signature of the property manager on no dues clearance certificate

7. Vacate the property

8. The deposit will be refunded as per the deposit refund policy mentioned below

1. All refunds are made online; no cash refunds are possible.

2. Your security deposit is fully refundable subject to:

○ Clearance of dues.

○ Payment of Exit charges

○ Return of items issued at onboarding.

○ No damages caused.

○ Completion of a 30-day notice period.

○ Timely payments.

3. Excess payments will be refunded along with the RLSA.

4. Refunds will be processed by the 15th of the month following your exit, provided you have

submitted your bank account details correctly and completely.

5. After the deduction of exit charges

WHAT ARE THE EXIT CHARGES?

Even the most incredible experiences come to an end, and when they do, here are some things to remember as you say your goodbyes:

1. If you leave with notice and your stay was shorter than 12 months, fixed charges of Rs. 1,950 plus 18% GST will be deducted. The Exit charges include cost of maintaining cleanliness & hygiene as per the best practices.

2. In the event of an emergency exit without prior notice, the Refundable Licensee Security Amount (RLSA) will be forfeited, which we regretfully cannot avoid.

3. In the event of any damage to the property, whether in the form of physical damage or loss, the resident agrees to be liable for charges amounting to three times (3x) the cost required to repair, renew, refurbish, or otherwise restore the damaged or lost property. This charge will be assessed at the sole discretion of the operator and shall be payable by the resident either separately or in the form of deduction from the RLSA

4. Upon exiting the premises, the resident hereby irrevocably waives and relinquishes any and all rights to claim, demand, or seek any form of compensation, restitution, or entitlement from the operator, whether arising from contractual obligations, tortious claims, or any other legal basis. This waiver is effective immediately upon exit and shall be binding upon the resident and their heirs, successors, and assigns.

ADDITIONAL CHARGES:

The Electricity Charges will be levied separately and is calculated based on the applicable EB Charges

Penalty Charges will be levied separately and would include the cost of repairing damaged furniture/any other property damages. This is levied on a case by case basis after the inspection is completed post vacating the premises.

Note: All refunds are made online and cash refunds are not possible.

NOTICE EXTENSION/CANCELLATION POLICY

1. Cancellation or extension requests can be made via the Housed mobile application.

2. Acceptance of cancellation or extension is subject to availability and clearance of pending dues.

3. Submit your cancellation/extension request at least 7 days in advance of your original exit date.

4. Once extended, a notice cannot be reverted to the original date.

5. A 25% excess charge applies during the notice extension period.

6. The minimum duration for notice extension is five days.

7. While the residents are staying at the premises, they are expected to adhere to the resident duties all the time, failing which may result to appropriate action by the management at it's own discretion.

PRE-BOOKING CANCELLATION POLICY

1. Each customer must pay a one-time, non-refundable pre-booking fee of ₹1000.

2. Payment of booking charges confirms your stay on the specified date, ensuring a bed will be

allocated upon joining.

3. There will be no refund if the booking is canceled or if the customer fails to move in on the

specified date.

4. If you have specified a room, we will definitely try to consider your request at the time of confirmation(deposit payment).

The actual confirmation of the bed will happen once the deposit is paid"

FOOD SUBSCRIPTION POLICY

1. Meal availability varies by property. Check during booking if meals are provided at your property.

2. Food charges can be part of the License Fee or additional if on a subscription basis. Please check with the Housed staff for the same

ELECTRICITY CHARGES

1. Electricity charges may be included in the License Fee or be incremental. Please confirm with the property manager about the same if it's not mentioned

2. If residents bear electricity charges:

○ Meter readings will be taken by the 28th of each month.

○ Charges will be calculated based on consumption and per-unit cost.

○ Charges will be distributed proportionally among residents based on their stay

duration.

3. If a customer exits mid-month, pro-rata charges will be calculated based on previous usage.

4. Original electricity bills are not used for splitting charges due to varying meter reading dates

and discrepancies. Charges are based on meter consumption for fairness.

IMPORTANT NOTE: Rules and Regulations are subject to change. Residents will be informed of changes through appropriate communication channels and our website www.housed.co.in

THEFT AND DAMAGE POLICY

Housed renders all the support required by the residents at any point in time. However, we take no responsibility for your personal belongings. We advise you to keep your valuables under lock and key, and not share your cupboard key with others. Neither the property manager nor Housed is liable for any loss of personal belongings. For theft/loss/damage of any Housed property, the residents of the room/flat would be responsible and liable to pay for the same. In addition to the actual damage expenses, each member would incur a penalty of Rs.500 for the inconvenience caused. We advise you to live at Housed as you would at home - please be responsible

TAXES AND MINIMUM STAY

1. If you choose to stay for a period of 90 (ninety) days or more and your monthly rent amounts to INR 20,000 or above, a GST of 12% will be applicable to your rent. However, if your monthly rent is less than INR 20,000, GST will not be applicable. Please ensure you consider this when making your stay arrangements. By proceeding with your booking, you acknowledge and agree to these terms. In case you have subscribed for food services a GST of 5% shall be liable and 18% on any other service, in case you wish to avail.

2. In line with this, the minimum stay at Housed properties is kept at 3 months to ensure no hassles to tenants on accounting grounds

3. In case you chose to exit before that, the RSLA would be forfeited"

WHAT DOCUMENTS ARE REQUIRED IN ORDER TO COMPLETE KYC?

At Housed, foremost importance is given to the customers' contentment and for the same KYC (Know Your Customer) formalities are required. KYC is the process of a business identifying and verifying the identity of its clients.

Following documents are mandatory for KYC:-

1. Passport size photo

2. Permanent Address proof

3. Current address proof

4. Bank details

5. Email address

6. Contact number

7. Professional details

8. Emergency contact number

9. Family details

RESIDENT DUTIES

1. Please be respectful to the staff. They work hard to make your stay comfortable.

2. Any kind of disrespect towards the staff will not be tolerated and will result in eviction.

3. Please be respectful to other Housed residents and neighbors of the property.

4. All celebrations, loud conversations, music, etc. must stop by 10:00 pm.

5. Please keep your rooms clean and tidy. Maintain a good environment for yourself and those sharing the space with you.

6. Drying of clothes is to be done only in the designated areas. Any clothes found hanging in undesignated areas such as rooms and corridors will incur a fine of Rs.200.

7. Distribution and consumption of drugs are strictly prohibited. Violations will result in termination of the agreement, and notification will be sent to parents, guardians, academic institutes/employers, and local law authorities.

8. Consumption of alcohol and tobacco are strictly prohibited. Violations will incur a fine and will result in eviction. Please do not let your habits cause problems for others.

INTOXICATION, BETTING AND GAMBLING

1. Housed is strictly opposed to possession, distribution and consumption of illegal substances inside the House. If any instance of such action is brought to the notice of Housed Representatives, Housed has the right to terminate the Resident Agreement and inform the parents/college authorities, accordingly.

2. Betting and Gambling by any means is strictly prohibited in the House. In the case of any such instance, Housed has the right to immediately terminate the Resident Agreement and inform the parents/college authorities.

PANTRY RULES

1. Cooking of food in any area except the pantry room is strictly prohibited.

2. Personal food items can be stored in common refrigerators. The residents should adequately label their food items. Housed will not be liable for consumption of personal food items by the other residents.

3. The residents should ensure that the pantry area is clean after their use. All the dirty dishes should be placed in the sink, and any leftover and/or garbage must be thrown in the appropriate dustbins. The residents will be liable for damage to common utensils.

4. If food is ordered from outside by the residents, then all leftovers and packaging materials should be disposed of in appropriate dustbins.

5. Food & Beverage Services

6. All residents are encouraged to consume all food items only in the designated dining area.

7. Cooking or reheating of food inside the room is strictly prohibited under all circumstances.

8. Select dishes will be served in limited gramages or quantities.

WATER CONSUMPTION

1. Water should be used judiciously. The residents should report any water leakages to the Housed Representatives as soon as the same is noticed.

USAGE OF ELECTRICAL APPLIANCES

1. While leaving the room premises, residents must ensure that they switch off all lights, fans, electrical appliances including ACs, heaters, geysers, mosquito-repellent machines etc.

2. In case of power being run on DG back-up, usage of electrical items especially ACs, geysers, washing machines, elevators etc. will be restricted. Management can also take the liberty of revoking the electricity access of these temporarily to conserve power backup.

3. The right containers /bowls should be placed inside a microwave to avoid a hazardous situation. In case of doubt, please connect with the Housed Representatives for assistance.

4. Residents should refrain from overloading the washing machines, ensuring that clothes are unloaded immediately after usage. In case clothes are found lying unclaimed, Housed staff will not be held responsible if misplaced.

5. Residents should avoid stocking up the fridge unnecessarily. The housekeeping staff reserve the right to get rid of any leftovers found in the refrigerator

HEALTH

1. The residents shall intimate Housed Representatives immediately if any critical or transferable illness is detected to prevent other residents from getting infected.

2. The residents shall not consume any medication inside the premises, except which is prescribed by a registered medical practitioner.

PHOTOGRAPHY & FILMING

1. Photography and filming shall be allowed but the residents shall maintain the privacy of other residents.

2. The common areas in Houses are under CCTV surveillance for safety and security of the residents. The residents are advised to maintain decorum in common areas and not to obstruct / change the view of CCTV by any means.

POLICE COMPLAINTS

1. The residents shall inform the Property manager/ Housed Representative before dialing Police Emergency Numbers i.e. '100' in case of any emergency.

2. The residents shall immediately inform the Housed Representative for any engagements or encounters with Police.

GENERAL

1. No animals or pets will be brought inside the House by any person.

2. Housed residences are apolitical and areligious. No political or religious gatherings will be permitted at the residence without the consent of the Housed local residence management.

3. Housed and the Housed Representatives reserve the right to make spot checks on the Houses and rooms without having to give prior notice to the residents.

4. Housed will not be responsible for any packages / parcels received at the House. Stanzens are requested to coordinate & collect their parcels as soon as it reaches the Houses from the delivery boy.

5. Electricians, contractors or any other service person may enter rooms as and when necessary, in the course of their duty under the supervision of the Housed Representatives. The Housed Representative shall ensure that all such activity is done in a manner which respects the privacy and dignity of the residents.

6. The Housed Representatives reserve the right to move residents to other rooms if there is a necessity or emergency.

7. The Housed team reserves the right to revise the rules and regulations from time to time and will keep the residents informed of any changes in the form of notices. Ignorance of any such amendments to the rules will not be accepted as an excuse for any breach of rules and regulations.

8. Housed provides a set of consumables for the entertainment/ games area including remote batteries, accessories for games/sports like darts, dice, cue sticks, rackets etc. The same shall be maintained by the residents in good condition. Any loss or damage to the said consumables shall be borne by the resident responsible for such loss or damage.

DAMAGE TO ACCOMMODATIONS

1. As a customer, you are responsible for leaving the accommodation in the condition it was in when you arrived, and you acknowledge and agree that, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who you invite to, or otherwise provide access to the accommodation.

2. In the event there is any evidence of damage claimed by Housed, you agree to pay the cost of replacing the damaged items with equivalent items. After being notified of the claim and given forty eight (48) hours to respond, the payment will be charged to and taken from the Security Deposit.

3. If we are unable to collect payment from you, you agree to remit payment for any damage to the accommodation/ Premises to Housed.

4. You as a customer, agree to cooperate with and assist Housed in good faith, and to provide Housed with such information and take such actions as may be reasonably requested by Housed, in connection with any complaints or claims made by members relating to accommodations or any personal or other property located at the accommodation/ Premises or with respect to any investigation undertaken by Housed or its representative regarding use or abuse of the Platform or the Services.

5. If you are a customer, you understand and agree that Housed reserves the right, in its sole discretion, to make a claim under your homeowner’s, renter’s or other insurance policy related to any damage or loss that you may have caused or been responsible for to an Accommodation or any personal or other property located at an Accommodation. You agree to cooperate with and assist Housed in good faith, and to provide Housed with such information as may be reasonably requested by Housed in order to make a claim under your homeowner’s, renter’s or other insurance policy, including, but not limited to, executing documents and taking such further acts as Housed may reasonably request to assist Housed in accomplishing the foregoing.

MEMBERS CONDUCT

1. We may, in our sole discretion, permit members to post, upload, publish, submit or transmit content. By making available any content on or through the Platform and Services, you hereby grant to Housed, a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such content only on, through, or by means of the Platform and Services. Housed does not claim any ownership rights in any such content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such content. You acknowledge and agree that you are solely responsible for all content that you make available through the Platform and Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all content that you make available through the Platform and Services or you have all rights, licenses, consents and releases that are necessary to grant to Housed the rights in such content, as contemplated under these Terms; and (ii) neither the content nor your posting, uploading, publication, submission or transmittal of the content or Housed’s use of the content (or any portion thereof) on, through or by means of the Platform and the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

REPORTING MISCONDUCT

1. If you stay with who you feel is acting or has acted inappropriately, including but not limited to, anyone who:

   1. (i) engages in offensive, violent or sexually inappropriate behavior;

   2. (ii) you suspect of stealing from you; or

   3. (iii) engages in any other disturbing conduct,

you should immediately report such person to the appropriate authorities and then to Housed by contacting us with your police station and report number at housed.india@gmail.com , provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you

HOUSED RULES